Shipping policy

Effective Date: July 28, 2026
Last Updated: July 28, 2026

Thank you for choosing Elastura. This Shipping Policy explains how KING COMMERCE LLC processes, ships, and delivers orders placed through https://elastura.com.

Please read this policy carefully before placing an order.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Processing times may be longer during:

  • Holidays
  • Peak shopping periods
  • Product launches
  • Promotional events
  • Inventory restocking
  • Circumstances beyond our reasonable control

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once an order has been processed, it enters fulfillment and can no longer be modified or canceled.

2. SHIPPING DESTINATIONS

Elastura currently ships to eligible destinations within the United States.

Availability may change without prior notice.

We reserve the right to refuse shipment to certain locations where delivery is unavailable or restricted.

3. SHIPPING TIMES

Most orders are delivered within:

Estimated Delivery Time: 7–14 Business Days

Delivery estimates begin after your order has been processed.

These timeframes are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • Carrier performance
  • Weather conditions
  • Customs inspections (if applicable)
  • Local delivery networks
  • Seasonal demand
  • Public holidays
  • Force majeure events
  • Incorrect shipping information

Elastura is not responsible for shipping delays outside of our reasonable control.

4. SHIPPING CONFIRMATION

Once your order has been shipped, you will receive a confirmation email containing available tracking information.

Please allow carriers sufficient time to activate tracking after shipment.

Tracking updates may not appear immediately and can occasionally be delayed while packages move between shipping facilities.

5. SHIPPING COSTS

Shipping costs, if applicable, are calculated and displayed during checkout before payment is completed.

From time to time, Elastura may offer free shipping promotions.

Such promotions may be modified or discontinued at any time without prior notice.

6. ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information.

Please carefully review your shipping address before completing your purchase.

Elastura is not responsible for delays, failed deliveries, or additional shipping costs resulting from:

  • Incorrect addresses
  • Missing apartment numbers
  • Invalid postal codes
  • Incorrect recipient names
  • Customer-provided errors

If a shipment is returned due to an incorrect address, additional shipping charges may apply before reshipment.

7. LOST OR STOLEN PACKAGES

Once an order has been transferred to the shipping carrier, delivery is managed by the carrier.

If tracking indicates that a package has been delivered but you cannot locate it, we recommend that you:

  • Verify the shipping address.
  • Check around your property.
  • Ask household members or neighbors.
  • Contact the shipping carrier directly.

While we will make reasonable efforts to assist, Elastura cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier.

Each case may be reviewed individually.

8. DELAYED SHIPMENTS

Occasionally, shipments may be delayed due to circumstances outside our control.

Examples include:

  • Carrier disruptions
  • Severe weather
  • Customs inspections
  • Transportation issues
  • High shipping volumes
  • Supply chain disruptions

Shipping delays do not automatically qualify an order for cancellation, refund, or replacement.

If your order experiences an unusually long delay, please contact our customer support team so we can investigate.

9. DAMAGED SHIPMENTS

If your order arrives visibly damaged, please contact us as soon as possible after delivery.

When contacting us, please include:

  • Your order number
  • Photographs of the shipping package
  • Photographs of the damaged product
  • A brief description of the issue

We will review each claim individually and determine the appropriate resolution.

10. UNDELIVERABLE ORDERS

Orders returned to us because they were undeliverable may result from:

  • Incorrect addresses
  • Failure to collect the package
  • Refused delivery
  • Carrier inability to complete delivery

If an order is returned for any of these reasons, we may contact you regarding available options.

Additional shipping charges may apply before reshipment.

11. ORDER TRACKING

Customers are responsible for monitoring shipment progress using the tracking information provided.

If tracking has not updated for several business days, please contact our customer support team and we will gladly assist in contacting the carrier when appropriate.

12. SPLIT SHIPMENTS

In certain situations, products within the same order may be shipped separately.

This may occur due to:

  • Inventory availability
  • Warehouse logistics
  • Product availability
  • Operational efficiency

Customers will not incur additional shipping charges for split shipments unless otherwise disclosed during checkout.

13. SHIPPING RESTRICTIONS

Certain products may be unavailable for shipment to specific jurisdictions due to legal or regulatory restrictions.

Elastura reserves the right to cancel any order that cannot legally be fulfilled.

If payment has already been received, an appropriate refund will be issued.

14. FORCE MAJEURE

Elastura shall not be liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Hurricanes
  • Earthquakes
  • War
  • Terrorism
  • Government actions
  • Labor disputes
  • Pandemics
  • Carrier disruptions
  • Customs delays
  • Power outages
  • Internet failures

Delivery estimates may be extended during such events.

15. CONTACT US

If you have any questions regarding shipping, please contact us.

Email: support@elastura.com

Website: https://elastura.com