Refund policy

Effective Date: July 28, 2026
Last Updated: July 28, 2026

At Elastura, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we encourage you to review this Refund Policy to understand your eligibility for a refund, return, or replacement.

This Refund Policy applies to all purchases made through https://elastura.com.

1. 60-DAY MONEY-BACK GUARANTEE

Elastura offers a 60-Day Money-Back Guarantee on eligible purchases.

If you are not satisfied with your purchase, you may contact our customer support team within 60 calendar days of the delivery date to request assistance.

All refund requests are reviewed individually in accordance with this Refund Policy.

Approval of a refund is subject to compliance with the conditions described below.

2. ELIGIBILITY

To be eligible for a refund, you must:

  • Contact us within 60 days of delivery.
  • Provide your order number.
  • Return the product if requested.
  • Comply with the conditions outlined in this policy.

Failure to satisfy these requirements may result in denial of your refund request.

3. FIRST PRODUCT GUARANTEE

Because dietary supplements require personal evaluation, Elastura allows customers to try their first product.

If your first bottle does not meet your expectations, you may still be eligible for a refund under our 60-Day Money-Back Guarantee.

However:

  • The guarantee applies only to the first bottle purchased under the qualifying order.
  • Any additional unopened bottles included in the same order must be returned to qualify for a refund.
  • Refund requests relating to excessive product consumption or abuse of the guarantee may be denied.

This policy is intended to allow customers to evaluate the product while protecting against misuse.

4. NON-RETURNABLE ITEMS

The following items are generally not eligible for refund unless required by applicable law:

  • Gift cards
  • Promotional items
  • Complimentary products
  • Free gifts
  • Digital products
  • Downloadable materials

5. RETURN SHIPPING

Unless prohibited by applicable law, customers are responsible for the cost of returning eligible products.

We recommend using a shipping method that includes tracking.

Elastura is not responsible for returned packages lost during transit.

6. CONDITION OF RETURNED PRODUCTS

If a return is requested, products should be returned in reasonable condition.

Returned items should include, where possible:

  • Original packaging
  • Remaining product
  • Order identification

Failure to return requested items may affect refund eligibility.

7. REFUND PROCESS

Once your return has been received (when applicable) and your request has been reviewed, we will notify you of our decision by email.

If approved, refunds will be issued to the original payment method used for the purchase.

Please note that financial institutions may require additional time before the refund appears on your account.

8. PROCESSING TIME

Approved refunds are generally processed within 5–10 business days after approval.

Actual posting times depend on your payment provider.

9. SHIPPING FEES

Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law or unless the return results from our error.

Return shipping costs remain the responsibility of the customer.

10. DAMAGED OR INCORRECT ORDERS

If you receive:

  • a damaged product;
  • an incorrect item; or
  • a defective product,

please contact us within 7 days of delivery.

To help us investigate, please include:

  • your order number;
  • photographs of the product;
  • photographs of the shipping package (if applicable); and
  • a description of the issue.

We will review the situation and determine the appropriate resolution, which may include a replacement, refund, or other suitable remedy.

11. LOST PACKAGES

Refunds are not automatically issued for packages delayed or lost by shipping carriers.

If your shipment appears to be lost, please contact our support team.

We will investigate the shipment with the carrier before determining the appropriate resolution.

12. REFUSED OR UNDELIVERABLE ORDERS

If an order is refused, abandoned, or returned because of:

  • an incorrect shipping address;
  • failure to collect the package;
  • refusal of delivery; or
  • customer error,

any refund may be reduced by:

  • return shipping costs;
  • carrier fees;
  • handling charges; or
  • other costs incurred by Elastura.

13. FRAUD PREVENTION

To protect both our customers and our business, Elastura reserves the right to deny refund requests involving suspected:

  • fraudulent activity;
  • chargeback abuse;
  • repeated refund requests;
  • excessive claims;
  • promotional abuse;
  • reseller activity; or
  • violations of our Terms of Service.

14. CHARGEBACKS

Customers experiencing an issue with an order are encouraged to contact our customer support team before initiating a chargeback with their financial institution.

Initiating a chargeback without first providing Elastura an opportunity to resolve the issue may delay resolution and could affect eligibility for future purchases.

15. POLICY CHANGES

We reserve the right to modify this Refund Policy at any time.

Changes become effective immediately upon publication on our Website unless otherwise required by law.

16. CONTACT US

If you have questions regarding this Refund Policy or would like to request assistance, please contact us.

Email: support@elastura.com

Website: https://elastura.com